ProCustomer® is our pledge to provide you the highest level customer service and aftermarket support in the packaging industry. We are committed to helping you achieve peak machinery performance and up-time as long as you choose to run our equipment.
We continually benchmark our performance against best practices from other leading companies and challenge ourselves to raise the bar for outstanding service, technical support, training, product upgrades, and parts availability.
We listen to our customers. We understand and help them cost-effectively solve their packaging challenges. We invest in our business so we continually deliver high quality machinery and aftermarket products and services that keep your line performing at peak efficiency today and for years to come.
Why ProCustomer? Why now?
You deserve to get the most from your packaging machinery investment. Choosing high quality, reliable solutions is just the starting point in maintaining line productivity. Efficient start up, expert training and maintenance, quick and accurate response to questions, quality parts when you need them, downtime prevention programs, performance reviews, and product enhancements are crucial to keeping costs down and productivity high. This is particularly true today as economic constraints impact internal resources and place greater pressure on productivity.
We believe that world-class reactive, interactive and proactive customer support – delivered consistently – helps you achieve greater value and competitive advantage from your packaging operations. We also believe that if we continually provide you the best products and services today, you will continue to be one of our best customers tomorrow.