Steve Sterling, Contributor

Why Certified Training? Because One Size Does Not Fit All

By Steve Sterling, Contributor | Permanent Link

I am a firm believer in the role of certification to help people take their experience to an industry recognized level of expertise. I’ve found that those who earn certification have a profound feeling of accomplishment and conduct themselves with a noticeably higher level of professionalism.

If a person is going to train others on the use of equipment, earning a training certification is especially important. The reason is that knowledge of a technical subject is no guarantee that a person can effectively teach a diverse group of adult learners about that subject. In fact, some of the most technically astute people I know should be kept as far away from a classroom as possible. They are simply poor communicators.

The PMMI trainer certification helps ensure that an individual knows how to create an environment conducive to learning as well as teach others rather than merely presenting them with information. Here are some of the skills that a candidate must master to become a PMMI certified trainer:

  • Assess training needs (and pre-training needs) and address them with customers
  • Facilitate the learning experience by using a variety of training techniques
  • Provide user-friendly aids: checklists, performance checks, and troubleshooting guides
  • Customize a training plan specifically to meet the needs of adult learners
  • Work through cultural and generational differences
  • Identify the training/learning “gaps”
  • Measure performance goals
  • Evaluate the training return on investment
  • Develop a realistic follow-up and ongoing training plans

Two of these bullets stand out for me: Customize a training plan specifically to meet the needs of adult learners; Work through cultural and generational differences. Everyone learns in slightly different ways and if the trainer doesn’t have a clue about how to tailor the information or discern who thrives by reading, listening, viewing, or hands-on teaching methods then the effort can’t be as effective as it might be. One size does not fit all.

No one wants a poor training experience, not management, not line personnel. Poorly trained workers can’t maintain optimum uptime and overall equipment effectiveness, not to mention ensure that quality standards are met, minimize waste, and know how to safely operate equipment.

Here’s the question: Do you prefer that OEMs have their trainers certified to the PMMI standard? Vote yes or no. I welcome your comments.

Do you prefer that OEMs have their trainers certified to the PMMI certified trainer standard?

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