At Pack Expo International 2010 in Chicago, IL, we hosted a ProCustomer Cocktail Party where we invited our key customers and partners to relax and unwind with us as a thank you for working with us.
At the party we were excited to announce our first ever ProCustomer Champions for excellence in customer service. We had 12 nominees from our divisions and in the end we chose 3 champions – one representing each Pro Mach business unit (Primary Packaging, End of Line Packaging and Identification & Tracking). Each champion was given a plaque and a nice award as our way of saying thank you for going above and beyond in their jobs. Our individual champions were:
Identification & Tracking Business Unit:
Mike Knecht, ID Technology
Mike Knecht is the Senior Service Technician for ID Technology in the Ohio Valley region and handles the entire product line of labeling, coding and marking. He’s been with the company for more than five years. His attitude is what makes him unique. Mike epitomizes the ProCustomer experience, taking reactive, interactive, and proactive to the next level of excellence. Our top customers ask for him by name.
End-of-Line Business Unit:
John Hodge, Brenton
John Hodge is the Service Advisor for Brenton and handles the full range of everything that comes out of Alexandria, MN including Orion stretch wrappers, Brenton case packers and Currie palletizers. He’s a Master Technician for FANUC. He will go the extra mile in assuring the customer’s expectations are always exceeded. John is looked upon by everyone as a huge contributor in maintaining a culture that takes pride in providing exceptional customer service. He just has a different attitude.
Primary Packaging Business Unit:
David Roberts, Fowler Products
David Roberts is the Conversions and Retrofits Specialist for Fowler Products and has been with Fowler for 35 years. David has delivered strong and consistent leadership and day-to-day effort in a record-setting year for Aftermarket Services at Fowler. He takes the extra effort and goes the extra mile, as a rule. David’s selfless efforts have enabled him to build a solid, trustworthy reputation where customers are coming back to him and asking for his guidance.
Congratulations to our ProCustomer Champions and thank you to everyone who was able to come to our ProCustomer party to see them honored.