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Remote Diagnostics is the Coolest Thing Since Sliced Bread

I believe that responsiveness is the real key to world class service, particularly in today’s technologically dependent environment. What could be more responsive then than a service organization that can log onto my equipment and, in real time, fix the problem and let me get on producing and earning money?

In my opinion, there are a lot of benefits to remote diagnostics: Like not having to wait for a tech to show up and the lower service cost because travel is eliminated.… Continued »