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Food and Beverage Replacement Parts Survey Results

Food Engineering magazine just published their 8th Annual Replacement Parts Directory in their August 2010 issue and in it they included a Replacement Parts & Components Survey of food and beverage professionals that has some very good information in it.

Two of the charts stood out to me and offered some really great customer-centric insight into the parts and maintenance process.… Continued »

Spare Parts Availability Top-Rated OEM Attribute – Who’d Have Thunk It?

It floored me today to read in the PMMI 2009 Customer Attitudes & Behaviors survey that the number one attribute customers look for in an OEM, in addition to the packaging machine, is spare parts availability.

How un-sexy is that? It’s enough to make the sales and product development teams pull their hair out.… Continued »