The 2009 Customer Attitudes & Behaviors study from PMMI, www.pmmi.org, has detailed the most desired attributes of packaging machinery manufacturers according to the end users interviewed for the study. Of the top 6 attributes, three involve customer service, including spare parts availability (number 1), training and documentation (number 5) and after-sales market support (number 7).

The study is a good reflection of the values packaging machinery manufacturers need to present to their customers to be highly competitive and customer service rates high on the list.