Today’s major companies, for both sides of the table, sometimes focus on cutting cost by eliminating people in their customer service department. This can be the difference between getting your product on time and made…
I believe that responsiveness is the real key to world class service, particularly in today’s technologically dependent environment. What could be more responsive then than a service organization that can log onto my equipment and,…
I think we tend to forget that the most critical element in creating a great customer service experience is giving your people the power to make a great customer service experience.
Read it again this…
It floored me today to read in the PMMI 2009 Customer Attitudes & Behaviors survey that the number one attribute customers look for in an OEM, in addition to the packaging machine, is spare parts…
Three years ago I interviewed the operations and quality manager at the nation’s oldest continuously operating brewery for an article I was writing on robotics for Packaging World magazine. The brewery used robots to automate…
Stick with me here, because I’m going to be talking about baby monitors. But I promise I’ll use the example to make a point.
Before we had our first child we researched a lot of…
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The Remarkable Communication Blog has a fantastic article on 50 Things Your Customers Wish You Knew – every point is written from a customer’s perspective, which is a viewpoint we could all stand to take…
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Recently, Pat Reynolds, VP/Editor of Packaging World magazine, got to sit down with Mark Anderson, CEO of Pro Mach, to discuss ProCustomer. Click on the video below to see the interview.
Our thanks to Packaging…
The world loves an early adopter, but it’s looking like early adopters of the new Google Nexus One phone aren’t feeling the love from Google. Google launched the Nexus One on January 5 of this…
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The 2009 Customer Attitudes & Behaviors study from PMMI, www.pmmi.org, has detailed the most desired attributes of packaging machinery manufacturers according to the end users interviewed for the study. Of the top 6 attributes, three…
Read the rest of "PMMI study lists customer service", comment, interact, socialize and more »
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