ProCustomer Attributes

What does ProCustomer mean for you?

Exceptional, consistent customer service focused on your needs, your challenges. We pledge to provide reactive, interactive and proactive service that meets or exceeds these 13 attributes. We are committed to helping you achieve peak packaging performance today and tomorrow.

Reactive

  • Toll-free support line
  • On demand support – day or night
  • Same day shipping on in-stock parts ordered by 2:00 pm
  • Critical wear parts are in-stock
  • Support personnel accessible during normal business hours for technical, engineering or mechanical issues.
  • Customers receive details of issue and planned response within 24 hours
  • Service techs always meet with in-plant point-of-contact on site to provide verbal summary and next steps
  • Service techs provide a follow-up written report summary about visit and planned response.

Interactive

  • Training on operating and maintaining equipment by PMMI Certified technicians are available for all end-users upon request
  • Training classes available for all end-users on demand

Proactive

  • Spare parts plans/kits are available to all customers upon request
  • Retrofit and upgrade programs available to enhance your machines to current standards, when applicable
  • Educational white papers available on critical topics
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